WARNING: EuroStop

[LeeVuong]

I also wouldn't normally interfere in such inflamatory post. But it is clear to me that the only reason for Eurostop to receive a payment from qwerty was to cut on the middle man during payment (TedB) to save time and make things more convenient. It doesn't make him the seller, nor responsible for shipping. The actual transaction happened between Ted and qwerty. So, I don't understand why Eurostop is still being blamed.

Now back to our regular programming...

[paintpro21]

As a business owner. Never take payment from a customer on behalf of another customer. There was ZERO reason for eurostop to be accepting funds from party B. Party B should have sent paypal funds directly to party A for the used part. There was definetly some miss communication if party B sent funds to eurostop for a hood they no longer own. That should have been refunded immediately. In taking funds (you took 100% responsibility). If you don't think you have responsibility, then watch who's account paypal pulls funds from when a customer is not satisfied with a transaction.

I fully understand what you did. Maybe you were trying to save them shipping, i don't know. But this has only caused your business serious harm. You can't do weird stuff like this without risking something. A professional business would never get involved in a transaction like this. You think the Apple store would take funds from a second customer on behalf the first, when buying a used phone? no.

You know what should have happened? Party A contacts you about the blemish, and you offer to replace it or compensate them with a discount. Party A elects to sell the hood, and purchase a new replacement directly from you. Party B should have bought the used hood directly from Party A. All funds should have gone directly to party A, who's responsible for shipping. And then Party A uses these funds to purchase a new hood from you. Notice you have nothing to do with Party B. You never see his money, you never know his name, you never ship anything to him.

If you recognized the 10 fold power of the internet to spread bad news vs. good news, you would have recognized the damage you were causing when you left someone unsatisfied.

I know I take a while to get back to some people's PM's as I'm always extremely busy, but I've eaten plenty of shipping costs on mistakes that were and were not caused by me.

[Mick]

The point here is we helped out our customer in accepting funds from you to make his( Ted's) transaction easier.

How is this making Ted's life easier? Ted had to send your poor quality hood somewhere because he sure wasn't going to keep it.

What you were doing was making your own life easier by not having to restock Ted's return. Which is exactly the point you are missing. By doing this you became the seller and Ted became your subcontractor. I don't know why that's so hard for you to understand.

[Lionel]

As a business owner. Never take payment from a customer on behalf of another customer. There was ZERO reason for eurostop to be accepting funds from party B. Party B should have sent paypal funds directly to party A for the used part. There was definetly some miss communication if party B sent funds to eurostop for a hood they no longer own. That should have been refunded immediately. In taking funds (you took 100% responsibility). If you don't think you have responsibility, then watch who's account paypal pulls funds from when a customer is not satisfied with a transaction.

I fully understand what you did. Maybe you were trying to save them shipping, i don't know. But this has only caused your business serious harm. You can't do weird stuff like this without risking something. A professional business would never get involved in a transaction like this. You think the Apple store would take funds from a second customer on behalf the first, when buying a used phone? no.

You know what should have happened? Party A contacts you about the blemish, and you offer to replace it or compensate them with a discount. Party A elects to sell the hood, and purchase a new replacement directly from you. Party B should have bought the used hood directly from Party A. All funds should have gone directly to party A, who's responsible for shipping. And then Party A uses these funds to purchase a new hood from you. Notice you have nothing to do with Party B. You never see his money, you never know his name, you never ship anything to him.

If you recognized the 10 fold power of the internet to spread bad news vs. good news, you would have recognized the damage you were causing when you left someone unsatisfied.

I know I take a while to get back to some people's PM's as I'm always extremely busy, but I've eaten plenty of shipping costs on mistakes that were and were not caused by me.

You are correct PaintPro.

With people like PaintPro, I would not hesitate to do business again. With EuroStop its another story, that's just my opinion though.

Now, I don't want to be back in this thread but to say he has "Good" feedback is skewing or strecthing the truth a bit.

Have a look on other sites, his "GOOD" feed back on other forums is generally for Rims and other products which have no part of this discusion. The CF stuff speaks for itself here and on other sites.

His flaws, as we're aware, are in the CF department and poor business practices, which are obvious to all. To go any further is just a waste.

Long story short gents,

As a person Ary may be the coolest guy in the universe. As a business,EuroStop, and I can't speak for anyone else, I would simply move on (just by looking at his feedback on this site).

To truly resolve the situation;

I think Qwerte would have to take this to the next level and either complain to the better business bureu or seek legal advise to try and get a .01 back. He does have a case since to accept $$ makes it a legally binding transacion between Querte and Eurostop.

We here on S14 will never be able to correct the situation or make the light bulb turn on, being we're third party to this.

This thread will help refresh peoples memory to what was done but its time to move on. A link or bump is all we can do to keep everyone on board and aware until some day there is a change to the norm or practices.



Cheers everyone!


L.

[OZM3]

He has no case at all. He bought it knowing it was flawed. End of thread.

[chutrain]

He has no case at all. He bought it knowing it was flawed. End of thread.

The only flaw originally was the weave in the CF which everyone acknowledges. The
issue here is with the shipping. Legally, it all leads back to Eurostop since they
accepted funds. They are the company that "cashed" the check. Essentially, Ted
was "subcontracted" to ship the hood, which still leads back to Ary's company.
Eurostop had to make sure that the hood was delivered correctly and the part arrived
in a timely manner. Technically still property of Eurostop until payment was received
from qwerte. So legally there is a case. Let's say theoretically, Ted didn't ship the
hood and qwerte disputed that the product didn't arrive. Who does Paypal/Credit
Company go after? You got it...it's EUROSTOP!!!

This would have been all avoided if Ary either accepted the hood back for an exchange
or if Ary offered a discount on a new hood and Ted could sell the other hood for
whatever price he wanted to. The problem here is that Ary did not want to pay the
shipping cost to ship back the hood. This would have been out of his own pocket, and
would be a loss. This would also mean restocking and trying to resell a blemished hood.
Clearly not worth his time and money to do it correctly. This thread would have never
materialized if Ary did the right thing. What's a few hundred bucks for a big company,
but by being stubborn, you have lost thousands of dollars.

I have spoken to several others who have gotten Eurostop products, and most have
been unsatisfied with what they received. One person who is actually a body shop guy
had a lot of trouble getting a part to fit correctly, and even after hours of work
it still didn't fit properly. Quality speaks for itself...both the product and customer service.

[Lionel]

The only flaw originally was the weave in the CF which everyone acknowledges. The
issue here is with the shipping. Legally, it all leads back to Eurostop since they
accepted funds. They are the company that "cashed" the check. Essentially, Ted
was "subcontracted" to ship the hood, which still leads back to Ary's company.
Eurostop had to make sure that the hood was delivered correctly and the part arrived
in a timely manner. Technically still property of Eurostop until payment was received
from qwerte. So legally there is a case. Let's say theoretically, Ted didn't ship the
hood and qwerte disputed that the product didn't arrive. Who does Paypal/Credit
Company go after? You got it...it's EUROSTOP!!!

This would have been all avoided if Ary either accepted the hood back for an exchange
or if Ary offered a discount on a new hood and Ted could sell the other hood for
whatever price he wanted to. The problem here is that Ary did not want to pay the
shipping cost to ship back the hood. This would have been out of his own pocket, and
would be a loss. This would also mean restocking and trying to resell a blemished hood.
Clearly not worth his time and money to do it correctly. This thread would have never
materialized if Ary did the right thing. What's a few hundred bucks for a big company,
but by being stubborn, you have lost thousands of dollars.

I have spoken to several others who have gotten Eurostop products, and most have
been unsatisfied with what they received. One person who is actually a body shop guy
had a lot of trouble getting a part to fit correctly, and even after hours of work
it still didn't fit properly. Quality speaks for itself...both the product and customer service.

You guys are all right but all roads lead to no where here.

We can't change the past, we can only change the future.

Lets end this thread focusing on what's really important on this site. Information for the members to have and see when they need it.

Free bump!

L.

[Ken_sanders12]

Help me understand. Are the manufacturers selling the exact identical mirrors?

Here's one from Marcus (look at the red DTM mirror)

http://www.motorsport24.de/products/...egel-1990.html


and now compare that to Eurostopusa:

http://www.dtmfiberwerkz.com/product...products_id=92


Same picture. Please dont tell me its two different mirrors.

[Eric]

Help me understand. Are the manufacturers selling the exact identical mirrors?

Here's one from Marcus (look at the red DTM mirror)

http://www.motorsport24.de/products/...egel-1990.html


and now compare that to Eurostopusa:

http://www.dtmfiberwerkz.com/product...products_id=92


Same picture. Please dont tell me its two different mirrors.

Markus has been selling those mirrors for almost 15 years, my guess is that is his picture. There is a thread on R3vlimited about eurostop stealing a photographers pictures and using them for advertising a body kit (which the car in the picture doesn't even have a eurostop body kit)


On contrary to all the hate in this thread, I bought fender flares made specifically for 4 door E30's from Ary. Ary was very nice on the phone and my flares came quickly and undamaged in shipping. The fitment wasn't perfect, but it was definetly good enough for my race car, and much better than the IE flares I hacked up to fit on my 4 door.

[Ken_sanders12]

I didn't want to believe that any company (eurostop or marcus) would do that and try pawning it off as their own. Now, it's hard to tell what this item really looks like painted or whether the cf version hasn't been ripped off. Talk about ethics, doctoring, falsifying. Why can't people just be honest? Is it really that difficult? Is it? I would have been pissed if I would have gotten another mirror.

Can anyone recommend a DTM mirror that's in the U.S?

[Eric]

I've never heard complaints of products from Markus. I wouldn't hesitate from buying CF products from him.